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Don't get your kid a US Bank Visa Buxx
Avoid U.S. Bank's Visa Buxx card. Their customer service is virtually
non-existent, and their operations side is incompetent. Worse, the two never talk to each other. My daughter's U.S. Bank Visa Buxx card was fraudulently charged with five charges processed in Europe. We live in California and the card was used in California on the same day. US Bank still has not fully credited my account for the full amount although we have cooperated with their every request. Also, they have cut off my access to the account statement and refuse to fax me a hard copy of the statement. I submitted written complaints to the the Bank president, the OCC, the California AG, and Visa USA. And they still can't get it right. As I said to the OCC, I am a lawyer with experience in dealing with these matters. An ordinary consumer with a 9 to 5 job and no legal training would be utterly at your mercy. It has been 15 days since I have been able to access my daughter's account. Yesterday, I was told there were ten fraudulent charges reported to the account. It took me half an hour to convince the CSR supervisor that only five charges were reported and that US Bank Visa Buxx somehow had generated duplicate charges. I still have not received credit for the fifth transaction that somehow the chargeback unit forgot to process. For more detail, see my page at http://www.suehimmelrich.com. |
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